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Implementing Enterprise 2.0 in the real world

Following the Michael Sampson ILF session last Tuesday, I went along to the NSW KM Forum where Ross Dawson was speaking on "Implementing Enterprise 2.0 in the real world".

This was a warm up for Ross ahead of the Enterprise 2.0 Executive Forum on the 24th February and it gave him a chance to demonstrate some key elements of the new Implementing Enterprise 2.0 report that's due to be officially unveiled at the Forum.

For me, the key slides of the session were the "Enterprise 2.0 Implementation Framework" and a checklist of "Barriers to implementation", which are well thought out and will generate plenty of discussion in the coming weeks.

Ross has posted the full slide deck from the presentation (also embedded below) and if this is of interest I recommend registering for the Enterprise 2.0 Executive Forum on the 24th February. Both James and I are running mini workshops at the event, along with fellow consultants and experts in this field including Kate Carruthers, Matt Moore, Stephen Collins and James Dellow, and main presentations from JP Rangaswami (BT Group), Nathan Wallace (Janssen-Cilag) and David Backley (Westpac).

The NSW KM forum is also looking towards more great presentations in the coming months. On February 23 (the evening before the Enterprise 2.0 Forum), there's a session on "Online Communities - making it happen". For later sessions, Matt Moore has details on his site. I can see myself going to quite a few of these events in 2009.

Implementing Enterprise 2.0 in the Real World

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Closing the deal with the help of knowledge

Recently, Matt Moore and Keith De La Rue co-authored an article for Melcrum's KM Review journal (which I used to edit and which is now looked after by Jessica Twentyman). It's entitled "Closing the deal with the help of knowledge" and is now available as a free PDF download here, and here's the intro:

When it comes to making a sale, especially in the business-to-business (B2B) space, an effective salesperson needs three kinds of knowledge: knowledge of the skills necessary to sell; knowledge of the customer; and knowledge of the product or service they are selling. In this article, the authors draw on their own extensive experiences as KM practitioners working in sales environments, to offer guidance on how KM can deliver internal improvements and superior results for stakeholders.